Friday, July 3

Logistics

The 24 Best Live Chat Software & Services of the Year
Business, CRM, eCommerce, Free, Guide, Logistics, Marketing, Plan, Pricing, Products, Sales, Social Media, Tools Apps Software, Websites

The 24 Best Live Chat Software & Services of the Year

The way we interact with people is changing, both in our personal and professional lives. When we send text messages to friends and emails to colleagues, we expect a quick reply. And whether we're instant messaging a co-worker or chatting with customer support on our favorite website, we often get a response instantly. Wouldn't it be great if your sales team could connect with prospects in a similar way? No matter which stage of the sales lifecycle they're in, 82% of consumers rate an "immediate" response as important or very important if they have a sales question. Live chat software allows salespeople to interact with website visitors as they're exploring content or researching products. (more…)
Six Nudges: Creating A Sense Of Urgency For Higher Conversion Rates!
Business, CRM, eCommerce, ERP, Free, Logistics, Marketing, Pricing, Products, Social Media, Tools Apps Software, Websites

Six Nudges: Creating A Sense Of Urgency For Higher Conversion Rates!

By every indicator available, ecommerce is continuing to grow at an insane speed. Although it may seem impossible to imagine with ecommerce already totaling up to 5% of overall commerce, there’s astronomical growth still to come. Still, I’m heartbroken that some the simplest elements of ecommerce stink so much. It is 2018—why are there still light gray below-the-fold add to cart buttons? #youarekillingme There are numerous subtle issues as well. One strategic issue is illustrated by Timbuk2. Timbuk2 pays a huge margin to its resellers to sell their messenger bags. These resellers, in turn, give a bigger cut to Amazon, who then sells the Timbuk2 bag for 30% off. Yet, when I want to pay full price on www.timbuk2.com, I have to buy a minimum of $99 to get free shipping! I understand chan...
The Impact Matrix | A Digital Analytics Strategic Framework
Advertising, Business, CRM, eCommerce, ERP, Finance, Free, Logistics, Marketing, Plan, Tools Apps Software

The Impact Matrix | A Digital Analytics Strategic Framework

The universe of digital analytics is massive and can seem as complex as the cosmic universe. With such big, complicated subjects, we can get lost in the vast wilderness or become trapped in a silo. We can wander aimlessly, or feel a false sense of either accomplishment or frustration. Consequently, we lose sight of where we are, how we are doing and which direction is true north. I have experienced these challenges on numerous occasions myself. Even simple questions like “How effective is our analytics strategy?” elicit a complicated set of answers, instead of a simple picture the CxO can internalize. That’s because we have to talk about tools (so many!), work (collection, processing, reporting, analysis), processes, org structure, governance models, last-mile gaps, metrics ladders of awe...
DHL Supply Chain, Blue Yonder, and Microsoft team up for robotics collaboration
Business, Logistics, Marketing, Plan

DHL Supply Chain, Blue Yonder, and Microsoft team up for robotics collaboration

A collaboration among a trio of name-brand companies—global contract logistics services provider DHL Supply Chain, technology giant Microsoft, and Blue Yonder (formerly JDA), a provider of AI-driven and end-to-end supply chain management services—announced today they have rolled out what they called a “plug and play” robotics platform. The companies said that this platform significantly reduces integration time and programming efforts, in order to on-board new automation devices into warehouse facilities, which, in turn, provides shippers with more flexibility in selecting robotics systems geared towards their specific business needs, while leveraging Microsoft Azure IoT and cloud platform services. This platform was initially implemented at a Madrid, Spain-based DHL Supply Chain facilit...
Spot truckload posts and rates are gaining traction, reports DAT
Business, Logistics, Virus

Spot truckload posts and rates are gaining traction, reports DAT

Truckload spot market rates saw gains for the week of June 22, according to data recently issued by DAT Freight & Analytics, a subsidiary of Roper Technologies and operator of an online marketplace for spot market truckload freight, in its DAT Spot Truckload Trendlines. DAT reported that posted loads, for the week, headed up 15.6%, following a slower trajectory the previous week, with spot van and refrigerated rates regaining momentum that had been building up in previous weeks. And the firm added that there was a 3.5% decline for the number of available trucks on the DAT network, with national average spot van and reefer line-haul rates, minus a fuel price adjustment, at higher levels than they were prior to the onset of the COVID-19 pandemic in February. The national monthly averag...
American Chemistry Council endorses call for GAO study on impact of Precision Scheduled Railroading
Business, Free, Guide, Logistics, Virus

American Chemistry Council endorses call for GAO study on impact of Precision Scheduled Railroading

Late last week, on the heels of the House Transportation and Infrastructure Committee signed off on the Investing in a New Vision for the Environment and Surface Transportation in America (INVEST in America) Act, the American Chemistry Council (ACC) threw its support behind a provision in the legislation that calls for a Government Accountability Office (GAO) study focusing on the impacts of Precision Scheduled Railroading (PSR). PSR was created by late railroading legend E. Hunter Harrison whom passed away in December 2017, when he was running CSX. PSR requires cargo to be ready when rail cars arrive for loading or risk being left behind, a practice that served also both CP and CN well under his leadership, with both companies seeing multiple positive results in the form of lower operati...
FourKites’ data shows some encouraging signs, but it is only a start
Business, Logistics, Marketing, Plan, Virus

FourKites’ data shows some encouraging signs, but it is only a start

By Jeff Berman, Group News Editor · June 25, 2020 At a time when nothing is really close to normal, in the conventional sense, due largely to the ongoing COVID-19 pandemic, recent data from Chicago-based FourKites, a provider of real-time tracking and visibility solutions across transportation modes and digital platforms, showed that there are some signs of a leveling off of COVID-19-related supply chain disruptions. In a blog posting by FourKites Chief Technology Officer Vivek Vaid, there were various examples of market conditions, in terms of shipments levels, showing somewhat of a return to closer to normal market conditions. Data used by FourKites was based on its most recent review of its “entire ecosystem of supply chain data” based on millions of d...
Wake up call for West Coast ports: Savannah now ag export leader
Business, Logistics

Wake up call for West Coast ports: Savannah now ag export leader

The Port of Savannah's proximity to major producers, direct access via road and rail, broad global network and responsiveness to shipper needs have recently made it the top port in the nation for the export of containerized agricultural goods. "Agriculture is a major driver for Georgia's economy, contributing $74 billion in annual economic benefit and nearly 400,000 jobs across the state," said Georgia Gov. Brian Kemp. "As this country's No. 1 port for the export of agricultural products, Savannah provides vital support for the state and nation, helping our farmers reach overseas buyers efficiently." In Calendar Year 2019, agriculture accounted for 60 percent of Savannah's exports, or more than 843,000 twenty-foot equivalent container units. Forest products such as wood pulp, paper and l...
SAP extends open access to SAP Ariba Discovery through the end of 2020
Business, ERP, Free, Logistics, Tools Apps Software, Virus

SAP extends open access to SAP Ariba Discovery through the end of 2020

SAP, the global leader in enterprise application management software, said this week it is extending open access to SAP Ariba Discovery, a business-to-business e-commerce offering designed to connect buyers and suppliers on a single network, from June 30 to December 31. SAP Ariba Discovery allows any buyer to post immediate sourcing needs and to enable any of the four million suppliers on the Ariba Network to respond with their ability to deliver the goods and services required. These services are have been available free of charge since March 10, in response to the uncertainty of the ongoing COVID-19 pandemic. SAP said this initiative is part of a larger commitment to maintain reliable and transparent supply chains in a time of such uncertainty. SAP officials said that the open access t...
New Gartner survey takes deep dive into global sourcing and supply chain resiliency
Business, Logistics, Marketing, Plan, Virus

New Gartner survey takes deep dive into global sourcing and supply chain resiliency

A new survey released this week by global research and advisory company Gartner examines how the trend of moving sourcing and manufacturing operations out of China is on the rise, for global supply chain leaders. Entitled “Weathering the Storm: Supply Chain Resilience in an Age of Disruption,” the survey is based on feedback from 260 global supply chain leaders, whom were polled over February and March. One of the survey’s chief findings showed that 33% of respondents had moved sourcing and manufacturing activities out of China or they intend to do so over the next two-to-three years. What’s more, Gartner added that the survey shows that global supply chains have been dealing with disruption, in advance of the COVID-19 pandemic, due, in large part, to the United States-China trade war, w...